Award Recognises Wonderful Care

By Reporter, The HighLand Times, Thursday June 7 2018

Pictured: Some of the team from the acute medical assessment unit accepting their award, Chair David Alston is on the left, senior charge nurse Pam Hodgson is holding the certificate.

The latest Highland Quality Approach (HQA) award has gone to the acute medical assessment unit based within Raigmore Hospital, Inverness.

In the nomination the team are praised for being very inclusive where ‘cleaners, receptionists and housekeepers are as valued as nurses and doctors’.

The large team not only includes those who work full time within acute medicine but also those who contribute from out with, such as the mental health liaison staff, physiotherapy, occupational therapy, pharmacy staff and specialist doctors who visit.

The team is commended for facing ‘arguably one of the most stressful and difficult jobs in the hospital’ and pulling together and rising ‘to the hourly and daily challenges of providing acute care’ with staff finding ‘time and emotional reserves to deal sensitively with frail, frightened and dying people and their relatives’.

The nomination recognises ‘all the little instances of wonderful care that are subjective and easily missed’ with ‘taking time to care’ being the ‘bedrock of what staff of all levels do’.

The team are also praised for ‘the way that complaints and concerns are addressed, such that often worries are addressed appropriately before anyone even thinks of making a complaint official, and by truly responding to concerns, this also drives quality upwards’.

The nomination ends with ‘the love and care which is demonstrable every moment...

This team deserves recognition every day’.

David Alston, chair of NHS Highland, presented the team with their award.

He said:

“I found this nomination really moving.

“The number of people in the team receiving this award makes it quite special.

“It highlights the great work that they all do, how they look out for each other and how they help each other through what can be challenging days.

“It’s also the first time I’ve seen the word ‘love’ in a nomination.

“I’m delighted to be able to present this award to them.”

Pam Hodgson, senior charge nurse for the unit, accepted the award on behalf of the whole team.

She said:

“The team here are renowned for being fantastic and all of them should be really proud of everything they do.

“I can’t emphasise enough how many teams are involved in the work we do here and the effort put in by every single one of them.

“Huge thanks to them all.”



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